Privacy Policy
At spros.shop, your privacy and the security of your personal data are of utmost importance to us.
We are committed to handling your personal information with the highest level of confidentiality and transparency, fully in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (“PDPO”).
1. Information We Collect
When you interact with our website (spros.shop), we may collect the following types of personal data:
- Personal Identification Information: name, email address, phone number, shipping address
- Payment Information: credit card or payment details (processed securely by third-party payment providers)
- Order Information: purchase history, shopping cart contents, product preferences
- Technical Data: IP address, device details, browser type, and browsing behavior
2. How We Use Your Information
We collect and use your personal data for the following purposes:
- Order Fulfillment: to process, confirm, and deliver your purchases
- Payment Processing: to securely handle transactions through trusted payment platforms
- Customer Support: to provide order updates and respond to your inquiries
- Website Improvement: to analyze site usage and enhance your browsing experience
- Legal Compliance: to comply with applicable Hong Kong laws and protect our legitimate interests
3. Data Protection and Security
We implement industry-standard technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
Sensitive payment information is handled by third-party payment processors that comply with PCI-DSS standards.
4. Your Rights Under Hong Kong Law
Under the Personal Data (Privacy) Ordinance (PDPO), you have the following rights:
- Right of Access: You may request access to the personal data we hold about you.
- Right of Correction: You may request correction of any inaccurate or incomplete personal data.
If you wish to exercise these rights, please contact us using the information provided below.
We will respond to your request within a reasonable time.
5. Cookies and Tracking Technologies
We use cookies to enhance site functionality and provide a more personalized browsing experience.
The types of cookies we use include:
- Necessary Cookies: essential for site operations (e.g., login, checkout)
- Performance Cookies: to analyze visitor behavior and improve performance
- Functional Cookies: to remember your preferences (e.g., language, currency)
- Marketing Cookies: to deliver personalized ads and promotions
You may manage or disable cookies through your browser settings at any time.
6. Third-Party Services
We may engage third-party service providers for functions such as payment processing, logistics, analytics, and email marketing.
These providers are granted access to personal data only as necessary to perform their duties and are contractually obligated to comply with applicable privacy and data protection laws in Hong Kong.
7. Data Retention
We retain personal data only for as long as necessary to:
- Complete transactions and deliver services
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When data is no longer needed, it will be securely deleted or anonymized.
8. Cross-Border Data Transfer
If your personal data is transferred to or accessed from outside Hong Kong, we will ensure that appropriate safeguards are in place to maintain a level of protection comparable to that under the PDPO.
9. Updates to This Policy
We reserve the right to update this Privacy Policy at any time.
The latest version and effective date will always be posted on our website.
Your continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 Email:perennialgrace@primeservicemall.com
🏢 Address: FLAT 2304, 23/F, HO KING, COMMERCIAL CENTRE, 2-16 FA YUEN STREET,MONG KOK,HONG KONG
📞 phone:+852 59853858