Shipping Policy
At spros.shop, we aim to provide our customers worldwide with the best shopping experience, including fast and reliable delivery. As a Hong Kong–based company, we ensure that your order is handled with care and delivered safely, no matter where you are.
Worldwide Shipping
We proudly offer worldwide shipping from our fulfillment center in Hong Kong. Wherever you are, you can enjoy our high-quality men’s clothing delivered right to your doorstep.
Free Shipping Offer
We offer free worldwide shipping on all orders over US$9.9.
No coupon code is required — simply shop and enjoy free delivery on qualifying purchases.
Standard Shipping Fee
For orders under US$9.9, a standard international shipping fee of US$4.98 will be applied.
This fee covers secure handling, packaging, and delivery to all international destinations.
Order Processing Time
Processing Time: All orders are processed within 2 business days after order confirmation.
You will receive an order confirmation email immediately after purchase. Once your order has been processed and shipped, we will send you a shipping confirmation email with your tracking number.
Estimated Delivery Time
Hong Kong & Macau: 2–5 business days after shipment.
Asia (excluding Hong Kong): 5–15 business days after shipment.
Europe & North America: 5–20 business days after shipment.
Rest of the World: 5–25 business days after shipment.
Please note that delivery times are estimated and may vary depending on your destination, customs clearance, and local postal services.
Customs Duties and Taxes
All international orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the product or shipping price and must be paid by the customer upon delivery.
Please check with your local customs office for details regarding possible charges before placing your order.
Shipping and Packaging
Secure Packaging: We pack every order carefully to ensure your items arrive in perfect condition. All products are inspected and securely sealed before shipment.
Tracking Information: Once shipped, you will receive an email with your tracking number to monitor your parcel’s progress.
Shipping Partners: We work with trusted global carriers and Hong Kong logistics providers to guarantee safe and timely delivery. The choice of carrier depends on your destination and selected service.
Shipping Address
Please ensure that your shipping address is accurate and complete at checkout. We cannot be held responsible for delays or non-delivery due to incorrect address information.
If you need to update your address, please contact us immediately at perennialgrace@primeservicemall.com. Once your order has been shipped, we are unable to make changes to the shipping address.
Order Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package on the carrier’s official website.
If you experience issues tracking your order, please contact our customer service team for assistance.
Lost or Delayed Packages
If your package is delayed or lost in transit, please contact the carrier directly using your tracking number. If the issue cannot be resolved, email us at perennialgrace@primeservicemall.com and we will help you locate your parcel.
International Shipping
We ship to over 200 countries from our Hong Kong warehouse. All orders are handled and dispatched within our logistics network to ensure smooth international delivery.
Please note that international customers may be subject to additional import charges depending on local customs regulations. These fees are the responsibility of the recipient.
Exclusions
Remote Areas: Delivery to certain remote regions may take longer or incur extra fees. If this applies, we will notify you before shipping.
P.O. Boxes: In some cases, we may not be able to deliver to P.O. Box addresses. Please provide a full physical address during checkout.
Changes to Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be reflected on this page with the latest update date. We encourage you to review this page before placing a new order to stay informed about our latest shipping terms.
Contact Us
If you have any questions regarding shipping, delivery times, or order tracking, please contact us at:
📧 Email: perennialgrace@primeservicemall.com
🏢 Address: FLAT 2304, 23/F, HO KING, COMMERCIAL CENTRE, 2-16 FA YUEN STREET,MONG KOK,HONG KONG